Privacy Policy
Effective January 1, 2026
Quality Concord Concrete, concreteconcordnc.com, sales@concreteconcordnc.com
Who this policy covers
This policy explains how Quality Concord Concrete, a concrete contractor in Concord, NC, handles the information you share when you visit our website, fill out our form or call us about a job. It applies to this site, starting from our home page, and to the estimate requests that come through it.
We're a small local business, so we collect only what we need to answer your question, set up an estimate and do the work. If you'd like to know more about who we are, our About page has the details.
Information you give us
When you send a request through our form, we ask for your name, phone number, email address, the address of the job and a short description of the work, such as a cracked driveway or a new patio. You may also choose to send photos or extra notes.
Our contact form is run by an outside form service, which receives what you type and passes it to us. That service handles your entries under its own privacy terms.
If you call us at (980) 255-3818, we may write down your name, number, job address and what you need so we can follow up. We don't ask for payment card details through this website.
Information collected automatically
Like most websites, ours may collect basic technical details when you visit, such as your browser type, device type, the pages you look at, how long you stay and the general area your connection comes from. This doesn't tell us who you are by name.
We may use analytics tools to see which pages people find useful, so we can improve the site. These tools may set cookies, which are small files your browser stores to remember visits.
Cookies and how to control them
Cookies help the site work properly and show us, in general terms, how visitors use it. We don't use them to build a profile of you for advertising.
You can block or delete cookies in your browser settings at any time. The site will still work for reading pages and calling us, though some features, such as the form, may work differently if cookies are turned off.
How we use your information
We use what you send us to reply to your request, schedule an estimate, plan and do the job, send invoices and answer questions afterward. We may also contact you about the work you asked about, such as confirming a pour date.
We use site data to fix problems and make pages easier to use. We don't sell your personal information, and we don't share it with other companies for their own marketing.
When we share information
We share information only when it's needed to run the business or do your job. That can include the services that host our website and form, our phone and email providers, and a supplier or subcontractor who needs a job address or details to do their part.
We may also share information if the law requires it, to protect our rights or safety, or if the business is ever sold or transferred to a new owner who would carry on the work.
How long we keep it
We keep estimate requests and job records for as long as we need them to finish the work, stand behind it and keep the business and tax records we're required to keep. If you contact us and we never do a job together, we keep your details only as long as they're useful for following up, then delete them.
Analytics data is kept in summary form and isn't tied to your name.
How we protect it
We use reasonable steps to keep your information safe, such as limiting who can see it and using reputable service providers. No website or email system is completely secure, so please don't send sensitive details like bank or card numbers through the form.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it, unless we need to keep it for a legal or business record. You can also ask us to stop contacting you at any time.
Depending on the state you live in, you may have other privacy rights under state law. We'll honor any request we're required to, and we won't treat you differently for making one.
Children's privacy
This website is meant for adults arranging work on their homes and property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version will always be on this page, and using the site after a change means the updated policy applies.
Questions or privacy concerns
If you have a question about your information or want to make a request, reach us through our Contact page or call (980) 255-3818. We're based in Concord, NC 28025, and we answer Monday through Friday from 6 AM to 11 PM and Saturday and Sunday from 7 AM to 11 PM.
Tell us what you need, and we'll reply within 1 business day and let you know how we'll handle it.